I really do appreciate you taking the time to respond. To answer a couple questions: we've rebooted the computer numerous times and the Windows updates are running ok.
The user is an admin on that system. Vents are clear, we have a temp monitor running not showing any overheating , and virus scans are coming back clean.
I haven't checked the hardware yet because, unfortunately, that's a very busy user aren't they all? A little more information: this has been happening every few days for the last 2 or 3 weeks. It would happen one day and then nothing for 6 days or so, so it hasn't been super high priority.
I did have a chance to dig a little deeper in the event viewer and I spotted some messages that make me scratch my head. All of the reboots had these 2 errors logged:. Some Googling of error 0xff shows that Microsoft is aware of some issue, but they don't have a solution yet. Does any of this make sense to any of you? Was USER the actual user listed, or did you redact, and if that was the username is there a local user on the system with that name?
A random thought that occurred to me is - is that system licensed? I know that at least Windows server shuts down automatically a certain amount of time after the trial license expires. Stab in the dark, sorry. Sorry about that. I redacted the user's name.
The system is licensed. System poweroff sudenly and reboot again.. Randomly, can be the window loading interface.. When i unplug power charger using battery everything goes smooth. Once i pluged in, the "suden reboot" may happen anytime. Strange thing is, when i pluged the charger to Safemode, everything was fine. Please guide and point to me solution.. Billion of thanks!!
If it works in Safe Mode, it may be one of the system services causing this. There are many random glitches like this where an unseeming service interferes with something completely unrelated. Ronil Jogia. My 3 year old laptop has been installed with W7. The problem I am having is that it will suddenly shut down in the middle of use. When you restart, everything is all normal, with no mention of the 'crash'. It occurs at totally random times, sometimes minutes after startup, and at other times it will not occur for several days.
Microsoft Technical Support refuses to help, as I was sold a 'OEM' disc instead of a 'upgrade' disc by the local shop. I am stuck in limbo! This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. However, all your personal settings and installed programs will be removed. Why not give your PC a fresh start? If it keeps turning off randomly, consider reinstalling your OS. Unfortunately, this will erase your personal data.
Thus, make sure you have backed up all your important files. Your email address will not be published. Alexandra Bagratian 08 December - 8 min read. Link copied. The app contains no malware and is designed specifically for the problem described in this article. Just download and run it on your PC. Auslogics Software. Do you like this post? You may also like 5. What if Copy and Paste are not working in Windows 10? Eual Mr says:. December 27, at am.
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Please see our Privacy Policy for more details. No account yet? Create an account. Edit this Article. We use cookies to make wikiHow great. By using our site, you agree to our cookie policy. Cookie Settings. Learn why people trust wikiHow. Download Article Explore this Article methods. Tips and Warnings. Related Articles. Article Summary. Method 1. Click Shut down. Windows will now shut down and power off the PC. If prompted to install updates before shutting down, select the option to do so.
Method 2. After a few moments, you'll see a screen with several menu options. The options may vary depending on the version of Windows you're using and which updates you've installed.
Windows will now shut down and the PC will turn off. Method 3. Hover the mouse over the bottom-right corner of the screen. This will display a link to the Start menu at that corner.
Click Shut down or sign out. Another menu will expand. Method 4. It's the circle with a Windows logo, and it's usually at the bottom-left corner of the screen.
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