You will then be directed to the resources you need to get your PC repair started.. The tool executes in the UEFI environment outside of the operating system allowing hardware failures to be isolated from issues that could be caused by the operating system or other software components.
This tool runs outside of the Operating System, is easy to use, and in just a few simple steps can greatly assist in troubleshooting hardware problems quickly. This video will help you isolate where the problem is occuring and give you steps on how to fix it. More troubleshooting options. Contact us. This is available only on select business products, click Learn More below for more information. Learn More. These tests allows you to quickly know if you have a hardware failure, simplifies the troubleshooting to streamline support calls to HP, and avoids returns of working hardware components.
Sign Out. My Account. Dashboard FAQ. Permissions info. Installation Get this app while signed in to your Microsoft account and install on up to ten Windows 10 devices. Language supported English United States. Seizure warnings Photosensitive seizure warning. Report this product Report this app to Microsoft Thanks for reporting your concern. Our team will review it and, if necessary, take action.
Sign in to report this app to Microsoft. Report this app to Microsoft. Report this app to Microsoft Potential violation Offensive content Child exploitation Malware or virus Privacy concerns Misleading app Poor performance. How you found the violation and any other useful info. Submit Cancel. How does HP install software and gather data? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability.
Need Windows 11 help? Notice: : The information in this document, including products and software versions, is current as of the release date. The document is subject to change without notice.
Added support for Wireless Network testing. Added New Power Supply Information. Added New PassID feature. Added Fan test improvements.
Added Updated Keyboard Test. Added Changed Keyboard layout. Added HpBiosUpdate version 3. Added Battery test improvements. Added Webcam Test support for select platforms. Added Log upload feature for factory end of line audit in repair mode. Information in this document applies to the following:. Desktop PCs shipped after Workstations and Retail Systems shipped after HP Inc.
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